Loreon Refund Policy

Effective date: March 14, 2026 Last updated: March 14, 2026

This Refund Policy explains how cancellations and refund requests work for Loreon subscriptions and one-time digital purchases.

Loreon purchases may be processed by Paddle, which acts as Merchant of Record. Refunds are processed by Paddle and may be subject to Paddle's review and approval.

This Refund Policy does not limit any mandatory consumer rights you may have under applicable law.

Loreon subscriptions renew automatically unless canceled.

You may cancel a subscription at any time. If you cancel, your subscription remains active until the end of the current paid billing period and future renewals stop.

Refund requests for subscription charges must be submitted within 14 days of the charge. For subscriptions, this means within 14 days of the most recent renewal charge.

Refund requests for one-time purchases must be submitted within 14 days of purchase.

Loreon may offer one-time digital purchases such as:

  • Story Keys
  • Actions

Story Keys, Actions, and other digital consumables are non-refundable once they have been used, consumed, activated, delivered for use, or applied to your account, except where required by law.

For subscription cancellation, please use your account settings or billing portal where available.

For billing support or refund questions, contact:

You may also need to follow instructions provided by Paddle in your receipt or checkout documentation.

If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we may suspend or restrict access to the relevant account while the matter is reviewed.

We reserve the right to contest fraudulent or abusive chargebacks.

Where applicable, taxes may be calculated and displayed at checkout.

If a refund is approved, the final refunded amount may reflect the original transaction amount, taxes, and any adjustments required by the payment processor or by law.

We may update this Refund Policy from time to time. The updated version will be posted with a revised effective date.

For refund and billing issues: